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Introduction Technical Demonstration


Version206 Tracker was designed to ensure accurate analysis and escalation of Microsoft Dynamics CRM cases based on time spent at each stage as well as total time spent while active.
 
This vastly improves analysis of service performance at both a business unit level as well as individual case analysis to deliver great customer service through MS CRM.
 
Traditional MS CRM workflows cannot accurately deliver and route cases based on time-based calculations. By incorporating Tracker in your service implementation, workflows can accurately execute at set intervals each time that interval has been reached.
 
Cases may be reviewed at individual intervals with quick analysis of performance (both individual and total) at each stage as well as total time active.
 
This facilitates significantly richer service reporting adding true service intelligence.
 
V206 Tracker makes use of Windows Services as well as MS CRM callouts to track and update cases. Configuration is quick and flexible to your specific team needs.