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Introduction |
Technical |
Demonstration |
Version206 Tracker is a
Microsoft Dynamics CRM add-on for the service module
that helps to
maintain service
level agreements
(SLA's) by tracking the duration of time that an
incident remains unresolved.
Many service contracts are complex and may involve an
incident moving between different service departments
before being resolved. With V206 Tracker, comprehensive
tracking allows for a
detailed analysis of
service performance
and superior management of the service cycle. Incidents
approaching SLA expiry are flagged as high priority and
managers alerted.
Built in auditing allows for careful reconstruction of
individual incidents and building an understanding of
where and why
bottlenecks
occur. This creates an atmosphere of ownership amongst
staff and management.
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© 2011 Version206
CC . All rights reserved.
03 Westview Village 1, Mill Park,
Port Elizabeth, 6001, South Africa. |
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